Bringing CX to State and Local Government would be a game-changer for everyday people.
All in Institutional Innovation
Bringing CX to State and Local Government would be a game-changer for everyday people.
Making organizations better is hard, but it doesn’t have to be complicated.
Government CX is a huge opportunity that we should pursue.
The algorithm is simple: Light, spread, teach others to spread.
Techniques from the disciplines of corporate strategy and customer experience can help define the problem of gun violence clearly and hasten its end.
At work, we shouldn’t depend on our companies to find purpose and meaning for us. We have the capability to find it for ourselves.
Death is one of the few things every single person on this Earth has in common. What if our politics were informed by the struggle with death we all have?
The same forces that disrupted the macroeconomy - like the internet and globalization - are making a similar disruption to the management of firms.
Harnessing this disruption is critical - to ensure the growth individual companies, but also for the continued progress of society at large.
Lots of topics related to “leadership” are made out to be complicated, but they’re actually simple.
Culture change is an example of this phenomenon, it’s mostly just role modeling.
If you set the top 15 metrics, that the country committed to for several decades, what would they be?
The two strategies - providing special attention and treating everyone consistently well - need to be in tension.
It seems to me that a simple, relatively cheap, way to radically change the performance of an organization is to take consequential processes that are implicit and make them simple, clear, and explicit.
If we’re lucky, the Great Resignation may only be the beginning.
Hot take: the shift to remote work will finally expose bad managers, and help good managers to thrive.
Applying Rawls’s veil of ignorance to management, executives, and companies.
Once I actually thought about it, I resented sports less and wish the domains I care about - politics, the arts, and religion - took a page from the sports industry.
They key to finding our purpose is setting goals with much longer time scales.
If leadership is essentially an act of taking responsibility, how do we create teams where more people take responsibility?
Courage is the king of all virtues. Developing it on purpose can make a huge impact on our own lives and on the people we seek to serve.
We need to be developing leaders by the millions. Yet, leadership development feels like this exclusive club that you have to be anointed into.
Leadership is hard, but not complicated. Why not demystify it?
Feedback loops are what underpin huge changes in our world. Understanding what Jim Collins dubbed “the flywheel effect” is essential learning for anyone trying to lead or change culture.
These are learnings I’ve had trying to apply flywheel thinking in my world, over the past 2-3 years. Flywheels have helped me to understand everything from business strategy, to management, to gun violence prevention, and even my own marriage.