Government CX is a huge opportunity that we should pursue.
All tagged institutions
“I hope you are persuaded that our freedom, from the ever growing reach of rules and institutions, is inextricably linked to goodness. But for that to happen, more and more people have to choose the work to walk the path of goodness, rather than power. And that my sons, starts with us and the choices we make every day of our lives.“
The same forces that disrupted the macroeconomy - like the internet and globalization - are making a similar disruption to the management of firms.
Harnessing this disruption is critical - to ensure the growth individual companies, but also for the continued progress of society at large.
If you set the top 15 metrics, that the country committed to for several decades, what would they be?
It seems to me that a simple, relatively cheap, way to radically change the performance of an organization is to take consequential processes that are implicit and make them simple, clear, and explicit.
Applying Rawls’s veil of ignorance to management, executives, and companies.
I agree with statements like, “culture matters” or “leaders set the tone”, but they’re not helpful. Everyone knows that, and yet cultures don’t change easily.
It seems to me that one specific vector to change culture is to focus on reactions. I’ve reflected on some work-related examples in the post below. But the idea crosses domains, in my experience at least.
Are there are places where you’ve seen reactions have a big impact on organizational culture?